frequently asked questions

All of our available products are on our website. Simply add them to your cart and check-out. If you would like to rent an item not listed or have questions, call or email us anytime!

All of our linens and bath sets are professionally cleaned and packaged to ensure cleanliness from outside exposure.

We deliver each item directly to your vacation home and pick-up when you check-out. 

On the day of your check-out, please leave all items outside of the unit in the bins they arrived in. There is no need to wash linens. Any other items please wipe down and leave outside of the unit.

Yes! But please use only cold water. Do not use bleach!

All of our linens and items are professionally cleaned after each use. We pride ourselves on cleanliness of all items you use during the week.

Please let us know if there is any damage to any item. Replacement costs vary. Failure to report damages will result in a fee.

We are located in the heart of the Outer Banks! We have easy access throughout the island if you need to rent a last minute item.

Yes! We have a secure payment method online, and we also take payments over the phone.

A refund will be granted if cancellation is made at least 7 days prior to check in date. A 50% refund will be granted if cancellation is made less than 7 days from rental start. This policy applies to changes in orders as well. A 5% processing fee will be charged for any refund.  Please refer to Terms and Conditions.

If we have a promotion at the time of rental. An automatic discount will be applied at check-out.

Please call us. We keep reserve stocks.